Terms & Conditions

Last updated: November 2024

These Terms and Conditions ("Terms") govern your use of the Adluna website (adluna.media) and any services provided by Adluna ("we", "us", "our"). By accessing or using our website, you agree to be bound by these Terms.

1. Services

Adluna provides pay-per-click (PPC) advertising management and related digital marketing services. The specific scope, deliverables, timelines, and fees for any engagement will be outlined in a separate service agreement or proposal.

2. Use of Website

You agree to use this website lawfully and in a manner that does not infringe on the rights of, restrict, or inhibit anyone else's use. Prohibited behavior includes, but is not limited to:

  • Attempting to gain unauthorized access to the website or its servers
  • Using automated tools to scrape or download content without permission
  • Transmitting malicious code or engaging in any form of cyberattack
  • Submitting false or misleading information through any form

3. Intellectual Property

All content on this website — including text, graphics, logos, images, code, and design — is the intellectual property of Adluna unless otherwise stated. You may not reproduce, distribute, or create derivative works from this content without our explicit written permission.

4. Client Responsibilities

When engaging our services, you agree to:

  • Provide timely access to ad accounts, analytics, and other platforms needed
  • Respond to requests for information and approvals within reasonable timeframes
  • Ensure that all products, services, and claims promoted through advertising comply with applicable laws and advertising regulations
  • Maintain valid payment methods and fulfill payment obligations as outlined in the service agreement

5. Fees and Payment

Fees for our services are outlined in individual proposals or service agreements. Unless otherwise agreed:

  • Management fees are invoiced monthly in advance
  • Ad spend is billed directly by the advertising platform (Google, Meta, etc.) to the client's payment method
  • Invoices are due within 14 days of issue
  • Late payments may result in suspension of services

6. No Guarantees

While we work diligently to achieve the best possible results, we cannot guarantee specific outcomes such as conversion rates, revenue figures, or return on ad spend. PPC performance depends on many factors outside our control, including but not limited to market conditions, competition, product quality, and website performance.

7. Limitation of Liability

To the maximum extent permitted by law, Adluna shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services. Our total liability under any service agreement shall not exceed the fees paid by you in the three months preceding the claim.

8. Confidentiality

Both parties agree to keep confidential any proprietary information shared during the course of the engagement. This includes but is not limited to account data, performance metrics, strategies, pricing, and business information. This obligation survives termination of any agreement.

9. Termination

Either party may terminate a service agreement with 30 days' written notice, unless otherwise specified in the agreement. Upon termination:

  • All outstanding fees through the notice period remain due
  • Client retains full ownership of their ad accounts and data
  • We will provide a handover of all campaign documentation within 14 days

10. Third-Party Platforms

Our services involve third-party advertising platforms (Google Ads, Meta Ads, etc.). We are not responsible for changes to these platforms' policies, algorithms, interfaces, or pricing that may affect campaign performance. We will adapt strategies as needed and communicate significant changes.

11. External Links

Our website may contain links to external websites. We are not responsible for the content, privacy practices, or availability of these external sites.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the European Union and the applicable member state where Adluna is established. Any disputes arising shall be resolved through negotiation first, and if unsuccessful, through the competent courts of that jurisdiction.

13. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the website after changes constitutes acceptance of the revised Terms.

14. Contact

For questions about these Terms, contact us at:

Adluna
Email: hello@adluna.media